The use of the service hotline, work performed by trained personnel, as well as any necessary spare parts is free of charge.Further information can be found in the product leaflet. The customer uses the original equipment.The non-functioning device is sent by the customer to or a service partner as detailed to the customer, so long as the restoration of functionality is not possible by other means (self-testing, execution of diagnostics tools, installation of updates, etc.).
The customer may also be involved in the execution of self-test programs. and the customer will make a telephone error analysis.
All faults are reported by the customer to the service hotline (Tel: +49 (0) 3304 2472-770). If a restoration of functionality on-site cannot be achieved by the end of the next working day (for example, as a result of delays in the delivery of spare parts, etc.), the customer will receive a plan onw hot to further service the devices(s). The service will be carried out at the registered location of the device. The use of the service hotline, access and work performed by trained personnel, and any necessary spare parts, is free of charge. When a service call is received by 12.00pm, on-site services usually takes place no later than the next working day, as long as the restoration of functionality is not possible by other means such as (self-testing, execution of diagnostics tools, installation of updates, etc.). All faults are to be reported by the customer to the service hotline (Tel: +49 (0) 3304 2472-770). Other content of the service agreement are determined according to the agreed service level (SLA) as follows: The service provided by is during normal business hours. The details are determined by the respective service level (see 4. The service agreement will be fulfilled by by either free repair or free replacement of the device or components (consumables and consumables are excluded from the service agreement). guarantees expected functionality according to the respective state of the art of the respective device type, in accordance with the following conditions. The service commitment from occurs in addition to the statutory warranty rights of the customer and does not limit this warranty. 
The following conditions apply to devices delivered and operated by in the Federal Republic of Germany.
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